Access Statement
Access Statement – Glendale Guest house
Glendale Guest house, Penrith is mid 1800’s Victorian Terrace House, built around 1850 we have eight en-suite guest bedrooms. Whilst we aim to meet the needs of all our guests, due to the age and design of the building this might make access difficult for people with limited mobility. We are located on a wide public street, just outside of Penrith Town Centre, which delivers on-road parking. Our property outside has one step from the public highway onto our private pathway, this is followed by three further steps up to the main front door and a further step into our inner doorway; we have no handrail, up to the front door. All our guest rooms are located on the first or second floors landings. These are accessed by the staircase, which is wide with deep treads and has the original solid wood handrail & banister. From ground to first floor the stair number count is 18 (eighteen) and from first floor to second floor landing the stair number count is 19 (nineteen) Rooms are not suitable for wheelchairs.
Pre-Arrival
We are located centrally on a flat main street a short distance from the town centre, in a residential neighbourhood part of a conservation area. The road can be busy with parked cars and morning & evening rush hour but is generally quiet as is the case throughout the night. The nearest shops are 3 minutes’ walk approx. 300 yards. Our situation is ideally suited to both those travelling with or without a car. Penrith main bus station is 5-10-minutes’ walk away and Penrith local train station is 15-20 minutes’ walk away. There are several local taxi companies. Unfortunately, we are unable to accommodate pets.
If required we can provide brochures and menus in large print, but regrettably we do not have facilities to prepare documents in Braille. We can be contacted by telephone, e-mail or by post; please refer to the ‘Contact Information Section’ of this document for full details.
Arrival & Car Parking
Please advise us of your anticipated arrival time so that we can be sure we are here to welcome you.
Check-in is between 4.00pm and 8.30pm car parking is on-street in permitted parking, as available, upon arrival please find a space and we will lend you a permit for use during your stay. Alternatively, parking can easily be located at Drovers Lane Public Car park, located just adjacent to us, off Portland Place. We are happy to assist you with any luggage, if required.
Main Entrance
There are five stone steps, in total, leading to our front door, with no handrail. Our front door is locked so please ring the doorbell on arrival.
Guest Accommodation – Public Areas
The hallway is roomy at about 4ft wide and is continually illuminated. A selection of local information brochures, maps, leaflets & booklets are available in the entrance hall on ground floor level and also available on first and second floor landings.
The staircase to the first floor has 16 steps to the main staircase and a further 2 steps to the first-floor landing in total 18 steps; there is a full bannister with handrail to one side only and the opposite side is walled with mid-dado-rail and stairs are carpeted. We have four guest bedrooms located on the first floor: two deluxe singles, one superior double/twin/family room and one large deluxe king-sized room. All rooms are fully en-suite with private facilities.
The staircase to the second floor has 15 steps to the main staircase and a further four steps to the second-floor landing in total 19 steps and again has full bannister with handrail on one side and the opposite side is walled with mid-dado-rail and stairs are carpeted. We have four further guest bedrooms located on the second floor: two large deluxe singles and two large superior double / twin rooms and again all rooms on this floor are fully en-suite with private facilities.
Glendale Guesthouse is centrally heated throughout but temperatures can be adjusted in each room using the thermostatic valves on each radiator.
Dining Room
Breakfast is served in the dining room located on the ground floor at the front of our property. Our dinning room is large and spacious with five separated guests’ tables for dinning with seventeen chairs, allowing us to seat each room/group on individual tables. Access into our dining room is one level, flat with no stairs. The room is carpeted throughout and is central heated with radiator and large front aspect bay window traditional & original Victorian boxed style window. We do not have a guest lounge.
Bedrooms
The en-suite facilities in our rooms consist of a shower, WC and wash basin and complimentary toiletries are provided in each room. Along with large bath sheets and hand-two for guest use while staying with us.
Complimentary refreshment trays are provided in all bedrooms - these include a selection of herbal teas & English breakfast teas, coffees, biscuits, sugar, and milk portions. We are happy to provide fresh milk on request if required.
Hair dryers are in a bedroom drawer. Trays are provided for muddy boots located in our main reception area on ground floor, these can be taken to rooms or left in reception location as preferred. We can place wet boots and clothing in our boiler room for drying. We have available, iron & ironing board on request.
Our beds are made-up with white laundered cotton bottom sheet and top sheets and covered with a hollow fibre duvet, covered with matching room bedding a mix of pillows are in place, hollow fibre filled and feather filled. Beds are also dressed in additional throws and blanket(s) are stored (wrapped) in the wardrobe.
Our bedrooms main deliver: - wardrobe, chest of drawers, bedside cabinets & seating. Each room has several lamps in place both at bedside, on drawers or wall mounted. Some rooms also have desk / dressing table and all rooms have wall mirrors. Two of our single rooms have wall mounted hanging rails instead of full wardrobes.
A Guest information folder and Lakeland brochure are provided in each room. Instructions in the event of a fire are wall mounted in each room. There are fire/smoke detectors and sounders in each room.
Additional Information
Glendale Guesthouse has a fire detection and alarm system throughout. Fire extinguishers are located on all floors and all guest rooms have fire doors. Windows in all rooms can be used as ‘fire exits’ full tilt-and-turn opening option. In the event of a fire an alarm will sound. On arrival, please advise us if you have a hearing impairment and might not hear this, so that we are aware. In the event of a fire the building should be evacuated via the front door. We do not permit smoking anywhere in the house and it is now illegal to do so.
We are happy to cater for special diets or any likes or dislikes, simply advise us of these before your arrival. We always have a vegetarian / Vegan and Gluten Free Options available. We are happy to refrigerate medication (Below 5ºC) if required, please ask.
Free wireless internet access is available throughout the property.
Contact Information
Full Address: Glendale Guesthouse, 4 Portland Place Penrith Cumbria CA11 7QN
Telephone Number: (01768) 210061
Email Address: info@glendaleguesthouse.com
If you require further details or have any comments about the services we provide, please let us know, do not hesitate to contact us.