In partnership with: The National Tourist Organisation of Great Britain and Northern Ireland. In recognition that this business has confirmed that they have followed government and industry COVID-19 guidelines, ensuring processes are in place to maintain cleanliness and aid social/physical distancing.
We are all fully aware of the truly horrendous situation in which we all as a country, and in fact the world, found ourselves facing this year with Covid-19. Following-on from this and as we move towards restart here at Glendale Guest House we have been working tremendously hard to ensure we are both COVID safe and compliant for all our guests. Not only have we met the Visit England Covid-19 industry recognised standard, we have also met the AA Covid Confident requirements and Glendale Guesthouse is fully registered on the AA Covid Confident scheme as well ensuring we attain the highest operating standards for all our guests.
We have complied our full Covid-19 Risk Assessment. This is inline with all recommended government and local authority guidelines and we comply in full accordance with these. Our risk assessment will be regularly revisited to ensure this is up-to-date and takes account of any future changes or recommendation which may apply. We will also self assess to ensure that the measures we have in place delivery the safest, optimum outcome for all our guests.
As with all businesses once our lovely Guest House reopens we will undoubtedly have to incorporate some operational changes. Our confirmed date for re-opening is Tuesday 7th July 2020 - fantastic news! Our 'New Normal' will be in place to ensure the safety and well-being not only for us but for all our guests. Registration information for all guests, including guests names for group bookings, will now be established before arrival where possible. Some operational changes are now in place & we have outlined, in a little more detail, below the one's which we feel will be of most relevance & importance to our guests.
To ensure that our check-in process is limited to maximise guest safety, we have introduced our new E-Registration process. This means that you will automatically received and email message a few days before your arrival with us which will enable you to complete the required registration from before you arrive. As a result this both reduces the person-to-person contact time required for arrival check-in and it also reduces the requirement for paper registration forms, which hand-in-hand with this is better for the environment too. Easy, Safe & Environmentally more friendly!
We intend to make both our check-in and check-out policy as simple, straight forward, stress free and clear as possible; while continuing remaining Covid safe & compliant. For example: we will aim to stagger arrival check-in times - to try and ensure that unrelated guests/groups avoid arriving together. To help us achieve this, our on-line booking system allows you to indicate your estimated time of arrival; between our standard check-in time of 4pm - 8.30pm. In the event whereby more than one guests indicates the same time of arrival, we will contact these guests to work towards avoiding this. Check-out will also change there will no longer be a person-to-person key return, this will be explained on arrival. Social Distancing will also be adhered to, aiming to maintain the current best practice guideline of 2 meters, signage to support & encourage social distancing is in place; with face to face contact time & actives being minimized to limit time, thus reducing risk.
At Glendale Guest House we pride ourselves on our wonderful breakfast selection and experience and we know that our guests value this too. To ensure that we can continue to delivery the experience each individual guests requires we will be introducing a new exciting option to our breakfast selection. Unfortunately, we are unable to deliver our 'pre-starter buffet' selection, until further notice. However, we will be introducing an alternative 'pre-starter option' which will be delivered as table service.
As well as priding ourselves on our wonderful breakfast we are extremely proud of the cleanliness we have always attained - even prior to Covid-19, this was paramount to us and we always achieved standards of excellence. This will undoubtedly continue, but as an additional measure & safeguard we will operate with even greater enhance cleaning measures. These will include full antibacterial sanitization of all surfaces, in both public areas such as hallways, reception & dinning room as well as in guest bedrooms & en-suite bathrooms. We will also be operating on a reduce guest / room number to ensure rooms are left for a 24 hour period between check-in and allow for greater ease with social distancing. For guests staying with us for more than one-night room servicing will be optional & will be solely determined by you; in the event whereby room-servicing is requested we will ensure that any additional measures, to reduce risk, will be implemented as required; such as face-masks & disposable gloves.
Our reception area & entrance hallway will have hand sanitizer available for all our guests to use as required. This will be located for use when entering into our dining room before breakfast too and will be continually available to use as needed while you stay with us.
Current Best Practice for Social Distancing is recommended at 2 meters where possible. At Glendale Guesthouse, we are fortunate that in most public locations we are able to delivery this ensuring our guests remain as safe as possible. There are however, some occasion's when maintaining 2 meter distance simply is not possible - for example 'When we delivery your cooking breakfast to your table' on these occasions additional consideration will be given; these may include the use of face coverings or disposable gloves, but in all instances time will be kept to a minimum in such activities and direct contact will be avoided.
These are very unprecedented times and Covid-19 is not something to which we have any previous knowledge or working practice; but at Glendale Guesthouse we will always work together with, local authority & government guidelines and with equal importance with YOU our very valued guests. We strive to ensure your stay with us at Glendale Guesthouse is not only COVID SAFE but also enjoyable & relaxing too. We welcome your feedback or questions about booking with us in this Covid climate, please feel free to email us:
Please note: this Covid-19 information page is for initial reference only, at this time and we reopen to welcome guests from the 4th July 2020. We will ensure ALL our guests receive the information they need before arrival, via email and anyone whom as booked to stay with us in the future will also be contacted as required.
We look forward to welcoming you to stay with us at Glendale, in the near future and enjoying your stay in safety
Glendale Guesthouse, Penrith - Fully Covid Prepared