Customer Reviews

Our Customer Feedback

At Glendale we not only highly value our customers , but we also value their feedback too. We know that future customers will also look to the experience of previous customers to ensure that Glendale will deliver the experience they seek. As a small family run Guesthouse our customer feedback is  extremely important to us and we welcome and value it. We always strive to ensure that your experience at Glendale is relaxing, pleasurable & comfortable in the warm and friendly surroundings that our delightful Victorian home delivers.

We also pride ourself on our exceptional and consistently high review score with ' achieving a fabulous 9.6 out of 10 in 2017.

We aim to update our customer reviews, shown on this page, on a regular basis. Here is just a small selection of some of  our 'Latest Customer Feedback' :

May 2018

  • Border Visitor 29th May  - Wonderful place, wonderful people and wonderful food. This is a beautiful place to stay. Ann and her husband made me feel so welcome and the place is sparking and very comfortable. The breakfast was ample and very tasty and set me up for the day.
  • Julia 27th May - Will return when in the area again. Anne was very helpful and friendly, we had a 4 poster bed and lovely large shower. Superb breakfast, very convenient for restaurants nearby, just a short walk to a lovely Spanish restaurant.
  • Mark 21st May - Owners was very friendly , helpful & accommodating.  
  • Alan 2nd May - Lovely all round. Very quiet & well decorated & clean with lovely breakfast & friendly staff.
  • Karen 1st May - Lovely place to stay. Large room 

April 2018

  • Suzanne 25th April- A wonderful place to stay. Everything was perfect. Grand old terrace. Large and comfortable room. Delicious breakfast to order. A delightful host. 
  • Jane 24th April - Lovely place to stay, charming, helpful owner. Lovely clean and comfortable room, beautiful soft furnishings. 
  • Chris 22nd April - Clean great host and value for money. Great Guest House near centre of own very clean great facilities and great host  will definitely book again great value for money  many thanks.
  • Maxine 19th April - Perfect for my 2 nights working away in Penrith. Warm and welcoming Ann. The Cumberland sausage was great! Great selection of tea bags - Clipper is my favourite! And the morning coffee was exactly as I'd have made myself Brilliant shower. I should have booked a double room instead of a single to give myself a bit more space but that was my fault.
  • Pamela 16th April - What a wonderful place to stay! Fabulous house, great rooms, lovely staff, superb breakfast! Booked a twin room which had a double and a single bed which were extremely comfy.  En suite a little small but really clean and great shower. 
  • Janice 12th April - Excellent. Everywhere was very clean. Breakfast was excellent and nothing was to much trouble. Will definitely stay again.
  • Mythily 4th April - Charming place - would defininetly go back again. Ann and her family were so welcoming and helpful. Loved the house with its history - such a lovely place. We were just a few minutes walk from station, bus stop and departmental stores. My family and I really enjoyed our stay here. Highly recommended. 
  • Diane 3rd April - We will book again nice to find somewhere that was what it said it would be. Very friendly , warm and comfortable good choice for breakfast. 

March 2018

  • Paul 31st March - Far better than expected. Very clean. Quality throughout. Top customer care. Will return without question. 
  • Pete - 26th March - An unexpected gem. Easy parking on the street outside and very close to the town centre which was a 5 min walk. The house was a three storey terrace which was immaculate inside. The rooms were comfortable and warm with a small shower room en suite. A hearty breakfast was served in a large dining room. The staff were very helpful and friendly. 
  • Andrew 26th March - Excellent all round and hope to be back soon. Very friendly, home from home.
  • Dianne 18th March - Great find in good location. Lovely comfortable family home and enjoyable breakfast.
  • Debra 15th March - Great welcome on arrival, comfortable bed, very clean. I would highly recommend Glendale Guesthouse. The bed was very comfortable, great single room with everything I needed. Great location from the train station. 
  • Magdalena 12th March - Nice, clean rooms. Great owners - Ann was really helpful. 

February 2018

  • Sue 24th Feb - Lovely short break in Penrith.  Loved the decor. Beds and bedding comfy. Anne was a really helpful and friendly host. 
  • Will  22nd Feb - Outstanding in all respects.
  • Nigel 21st Feb - One of the best Guest Houses I stay in, anywhere.  The welcome, comfort, attention to detail and wonderful breakfast made this a real home from home experience. I never stay anywhere else when visiting Penrith on business. Ann and Paul are excellent hosts. Nothing, apart from my stay always being just for one night. 
  • Chris 18th Feb - Great guest house ,lovely owners, really look after you.  Lovely guest house, great welcome, well looked after. 
  • Steve 17th Feb - Lovely B and B with great location for the town. The location was fantastic for access to the town. Anne ,the owner was very polite, friendly and helpful. Lovely room, clean with good facilities. Only a slight point , Parking worked ok for overnight stop as times work with a free permit provided, but presume you would have to move your car to a street nearby if left throughout the day. But not to much hassle.
  • Anna 15th Feb - A beautiful room, very comfortable.  Made to feel very welcome by the host.  Highly recommened. A beautiful room, very comfortable.  Made to feel very welcome by the host. 
  • Claire 13th Feb - This really is a gem of a guest house. The attention to detail is like a home from home!  The owners are so welcoming and the best breakfast anyone could wish for. This is my second stay and would love to stay again if in the area. 
  • Julia 10th Feb - Ann was a wonderful host and her freshly renovated Victorian just lovely. They really payed attention to every detail when decorating the house and rooms. Breakfast was all-English; tasty and big. Parking in front of the house is limited but public car parks are available near-by. I can highly recommend this B&B!!! :-) 
  • Amanda 6th Feb - This was lovely clean comfortable and breakfast 1st glas in great for town is stop again and would like to say a big thank you to.
  • Michael 5th Feb - Lovely b&b, lovely staff, highly recommend.  Excellent one night stay, wifi very good, room big and spacious, breakfast very enjoyable and staff, including Benji, helpful and made our stay, will use again and recommend💙 
  • Robert 1st Feb - This accommodation is a good choice with friendly staff and very comfortable rooms.  Very comfortable and inviting.

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