Access Statement

Access Statement – Glendale Guest house 

Glendale Guest house, Penrith is early / mid 1800’s Victorian Terrace House, we have seven delightful en-suite guest bedrooms. Whilst we aim to meet the needs of all our guests, due to the age and design of the building this might make access difficult for people with limited mobility. We are located on a wide public street, just outside of Penrith Town Centre, which delivers on-road parking. Our property outside has one step from the public highway onto our private pathway, this is followed by three further steps up to the main front door and a further step into our inner doorway; we have no handrail, up to the front door. All our guest rooms are located on the first or second floors landings. These are accessed by the staircase, which is wide with deep treads and has the original solid wood handrail & banister. From ground to first floor the stair number count is 18 (eighteen) and from first floor to second floor landing the stair number count is 19 (nineteen) Rooms are not suitable for wheelchairs.

Pre-Arrival

We are located centrally on a flat main street a short distance from the town centre, in a residential neighbourhood part of a conservation area. The road can be busy with parked cars and morning & evening rush hour but is generally quiet throughout the night. The nearest shops are 3 minutes’ walk approx. 300 yards. Our situation is ideally suited to both those travelling with or without a car. Penrith main bus station is 5-10-minutes’ walk away and Penrith local train station is 15-20 minutes’ walk away. There are several local taxi companies. Unfortunately, we are unable to accommodate pets.

If required we can provide brochures and menus in large print, but regrettably we do not have facilities to prepare documents in Braille. We can be contacted by telephone, e-mail or by post; please refer to the ‘Contact Information Section’ of this document for full details.

Arrival & Car Parking

Please advise us of your anticipated arrival time so that we can be sure we are here to welcome you.

Check-in is between 4.00pm and 8.00pm car parking is on-street in permitted parking, as available, upon arrival please find a space and we will lend you a permit for use during your stay. Alternatively, parking can easily be located at Drovers Lane Public Car park, located just adjacent to us, off Portland Place. We are happy to assist you with any luggage, if required.

Main Entrance

There are five stone steps, in total, leading to our front door, with no handrail. Our front door is locked so please ring the doorbell on arrival.

Guest Accommodation – Public Areas

The hallway is roomy at about 4ft wide and is continually illuminated. A selection of local information brochures, maps, leaflets & booklets are available in the entrance hall on ground floor level and also available on first and second floor landings. 

The staircase to the first floor has 16 steps to the main staircase and a further 2 steps to the first-floor landing in total 18 steps; there is a full banister with handrail to one side only and the opposite side is walled with mid-dado-rail and stairs are carpeted. We have three guest bedrooms located on the first floor: two deluxe singles and one large deluxe king-sized room. All rooms are fully en-suite with private facilities.

The staircase to the second floor has 15 steps to the main staircase and a further four steps to the second-floor landing in total 19 steps and again has full banister with handrail on one side and the opposite side is walled with mid-dado-rail and stairs are carpeted. We have four further guest bedrooms located on the second floor: two large deluxe singles, of of these has a one more step down into the room and two large superior double / twin rooms and again all rooms on this floor are fully en-suite with private facilities.

Glendale Guesthouse is centrally heated throughout but temperatures can be adjusted in each room using the thermostatic valves on each radiator. Please be aware our heating is not operated through the night-time period.

Dining Room

Breakfast is served in the dining room located on the ground floor at the front of our property. Our dinning room is large and spacious with five separated guests’ tables for dinning with seventeen chairs, allowing us to seat each room/group on individual tables. Access into our dining room is one level, flat with no stairs. The room is carpeted throughout and is central heated with radiator and large front aspect bay window traditional & original Victorian boxed style window.

We do not have a guest lounge or bar, nor do we offer daytime or evening dining.

Bedrooms

The en-suite facilities in our rooms consist of a shower, WC and wash basin and complimentary toiletries are provided in each room. Along with large bath sheets and hand-towel, foot-mat & non-slip shower mats all for guest use while staying with us. Should a shower stool be required, we have one available on request.

Complimentary refreshment trays are provided in all bedrooms – these include a selection of herbal teas & English breakfast teas, coffees, biscuits, sugar, and milk portions. We are happy to provide fresh milk on request if required.

Hair dryers are in a bedroom drawer. Trays are provided for muddy boots located in our main reception area on ground floor, these can be taken to rooms or left in reception location as preferred. We can place wet boots and clothing in our laundry room for drying, if needed. Iron & ironing board available on request.

Our beds are made-up with white laundered cotton bottom sheet and top sheets and covered with a hollow fibre duvet with duvet protector cover & covered onto with matching room bedding a mix of pillows are in place, hollow fibre filled and feather filled. Beds are also dressed in additional throws and extra blanket(s) are stored (wrapped) in the wardrobe.

Our bedrooms mainly deliver: – wardrobe, chest of drawers, bedside cabinets & seating. Each room has several lamps in place both at bedside, on drawers or wall mounted. Some rooms also have desk / dressing table and all rooms have wall mirrors. Two of our single rooms have wall mounted garment hanging rails instead of full wardrobes.

A Guest information folder is provided in each room. Instructions in the event of a fire are mounted to either wall or rear of door in each room. There are fire/smoke detectors and sounders are hard fitted/wired in each room & all rooms have fire-doors. Windows open fully to allow exit if needed in the event of fire evacuation.

Additional Information

Glendale Guesthouse has a fire detection and alarm system throughout. Fire extinguishers are located on all floors and all guest rooms have fire doors. Windows in all rooms can be used as ‘fire exits’ full tilt-and-turn opening option or full lower opening. In the event of a fire an alarm will sound. On arrival, please advise us if you have a hearing impairment and might not hear this, or if you have sight or other conditions which may restrict your ability to evacuate in the case of fire alarm; so that we are aware. In the event of a fire the building should be evacuated via the front door. We do not permit smoking anywhere in the house and it is now illegal to do so.

We are happy to cater for special diets or any likes or dislikes, simply advise us of these before your arrival and we will assess and advise as needed. We always have a Vegetarian / Vegan and Gluten Free Options available. We are happy to refrigerate medication (Below 5ºC) if required, please ask.

Free wireless internet access is available throughout the property.